The details of the cancellation policy applicable to the hotel of your choice will be given during the booking request (STEP.2) process.

Please make a booking request (STEP.2) to review the specific cancellation policy for the hotel of your choice.

In most cases, you can cancel a reservation up to 2-5 days (required notice depending on the booking agent and processing bank) prior to the check-in date and will be charged only a 200 baht administrative fee.

NOTE: Unless you are informed otherwise on your confirmation e-mail. In most cases: for the unusual cases when a full pre-payment is required, failure to cancel the reservation within 5 (2) days of check-in date may result in a charge/penalty for the full length of the reservation. (This only concerns reservations during peak seasons and periods of very high occupancy).

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You can decide to simply send an e-mail to the e-mail address of the booking agent (provided with the e-mail confirmation of your reservation) - with a simple mention that you wish to CANCEL.

In the unlikely case that you do not receive an acknowledgement by return e-mail WITHIN 24 HOURS, we suggest to FAX the CANCEL request to the fax number of the booking agent (provided with the e-mail confirmation of your reservation). The fact you sent an e-mail does not always mean the booking agent received it.

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Most agents will be cooperative/understanding regarding amendment and shortened reservations. However the decision ultimately rests with the hotel - not the agent.

After your check-in and payment for the full duration of your reservation to the hotel, the agent must abide by the specific hotel policies.

Howewer, if the hotel agrees to refund any partially unused reservation, the agent will certainly refund this part of your payment as well.

We strongly advise you to make your reservation for the exact duration of your stay (not more - not less) if your dates are firm and decided.

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